Real questions.
Real answers.
If your question is not here, call us at (909) 420-5828. We respond same-day.
What time do your tours depart?
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Our trips depart at 9 AM, 1:30 PM, and 5:30 PM. We request that you arrive 15 minutes early before the scheduled departure time, and please do not be late!
Do I drive my own car?
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No. You will be renting one of our Jeeps and following our guides as they narrate the trip via two-way radio. Insurance is included.
How old do I have to be in order to drive a Jeep?
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All drivers must be at least 21 years old with a valid driver's license to be qualified to drive one of our Jeeps independently. Drivers 19 to 20 years of age are also permitted to drive a Jeep, but they must be accompanied by a parent or legal guardian.
What is the minimum age for children on your tours?
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The minimum age of children allowed to ride in our Jeeps is 2 years old. All children must be accompanied by proper parental supervision.
How many passengers do your vehicles hold?
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Our 2-door Jeeps can accommodate up to three guests. Our 4-door Jeeps can accommodate up to five passengers.
Will there be other people in the vehicle with me?
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You and your party will be the only passengers in the vehicle. The exception will only be if another vehicle in the tour breaks down and we have to transport passengers back.
Can we have multiple drivers?
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Yes, you can have up to two drivers per Jeep.
How should we prepare for a Jeep tour?
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We recommend that everyone dresses and prepares as if they were going on a hike (this means closed-toed shoes). Because we like to ride with our hardtops off we recommend wearing comfortable clothes and sunscreen. And don't forget to bring your camera to capture the experience!
What happens if it rains?
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Our tours operate rain or shine. Any cancellations will be determined by our guide after a thorough evaluation of any severe weather conditions. Big Bear is located in the San Bernardino Mountains which has several microclimates. If it does rain on our tour it is usually short-lived. The rainfall offers a unique opportunity for rainbows and waterfalls providing spectacular photo opportunities.
What is your cancellation policy?
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All reservations are final even in the unlikely event of forest closure, pandemic, or natural disaster. Appointment rescheduling can be changed up to 48 hours prior to your reservation. If no appointment time is available a refund can be issued in the form of a digital gift certificate.
Can we bring food and eat in the vehicle?
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You can bring snacks on your trip. You will be able to eat on the trail at one of our stops. Reminder: no large coolers.
Is it customary to tip the tour guide?
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Yes, it is customary to tip your guide. The usual gratuity is 10 to 20%, but we would never limit you. We can add the gratuity to your charge card or you can tip your guide directly.
Are you insured and permitted?
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Yes. We are the only off-road tour company permitted by the U.S. Forest Service to operate in the Big Bear area.
Where do we meet?
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42011 Big Bear Blvd, Unit A, Big Bear Lake, CA 92315. Please arrive 15 minutes before your scheduled departure.